You deserve the best.
Our services and training initiatives are designed to deliver just that.

Online Convenience

We understand. You are busy.

At Banner we give you the ability to manage your apartment experience from your computer or on the go from your phone.  Online applications, lease signing, rental payments, and maintenance requests are available and encouraged at your community.  It’s just one less thing you need to worry about.

Moving Assistance

Don’t sweat it.  Welcome home.

On average you waste 5 hours planning your move to a new home, updating 22 accounts, and sending countless emails. Stop. At select communities, Banner partners with Updater, a free moving organizer, to save you time and energy. You can change your mailing address, hire movers, update your utilities and more.   

Shopping for Excellence

Consistent Performance. Surpassing Expectations.

You deserve the absolute best in customer service every time.  We won’t settle for less.  At Banner, we train our employees to deliver just that.  We are constantly auditing our employees and our process to go beyond your standards.  We accomplish this through telephone screening and scoring, secret shoppers, corporate file audits, and an ongoing training development program.

Customer Feedback

Asking the questions. Learning from you.

People are our priority.  Therefore, your opinions are invaluable to our success.  Our reputation is a reflection of our business and we take it seriously.  At select communities, we work with Satisfacts and Binary Fountain to listen to your reviews and react and respond.  We ask you to review us honestly so that we can be better for you and all other residents.  Thank you in advance.

Banner Experience