Cheryl Brock is the President of Banner Property Management, the property management arm of Banner Real Estate Group. She oversees operations for the firm’s property portfolio, all Regional Managers, and Compliance and Revenue Management teams. Prior to her current position, Cheryl was Banner’s Vice President of Operations and a Regional Manager for over six years with a portfolio of seven properties, consisting of 1,436 units in Illinois and Michigan. Cheryl has been with Banner since 2003 and has over 18 years of industry experience, including leasing, resident relations, on-site management, multi-site management for conventional project based section 8 and LIHTC properties, employee training and development, budget preparation, marketing, and financial analysis. Cheryl started her career in property management with Admiral Builders in 1996, working there until she was hired by Banner. She holds designations of Certified Apartment Manager through the National Apartment Association and Certified Occupancy Specialist through the National Council of Housing Management.
Director of Education and Human Resources
Steve Matre is Director of Education and HR for Banner. He delivers education, leadership development, and solutions to current challenges; and directs the hiring and on-boarding process, and compliance with all labor, safety, and benefits regulations and programs. Steve has over 20 years of experience in operations, accounting, marketing, and revenue management. A graduate of the University of Wisconsin, Steve is a CPA, CPM, PHR and ARM; and board member of Chicagoland Apartment Association.
Director of Marketing and Revenue Management
Michael DeFrang is the Director of Marketing and Revenue Management for Banner where he investigates and drives new advertising and operational support initiatives, analyzes marketing effectiveness for every property, oversees and manages the revenue management platform, and provides support for numerous online solutions to employees, prospective renters and residents. Prior to his current position, Michael was an Assistant Property Manager for a 400 unit Banner community in Illinois. Michael has been with Banner since 2009 and graduated from Carthage College in Kenosha, WI.
Employee Development and Policy Specialist
Lindsey Colby is the Employee Development and Policy Specialist for Banner Property Management under the Education Department where she works to improve employee performance as a leadership and operations coach. Lindsey played an integral role in the formation and release of the Company's Policy and Procedure Manual. She continues to provide policy training while working to keep the Manual up to date and drive consistency throughout the various Regions. Lindsey began working for Banner in 2008 and has worked on site at five of Banner's Illinois Properties and has Managed both Affordable and Market assets in their portfolio. Lindsey received her Bachelor of Arts in Politics and Government and in History at North Park University in Chicago, IL.
Systems Educator & Support Specialist
Penny Ennulat is the Systems Educator and Support Specialist in our Training Group, supporting not only new hires but all Property Management and Accounting team members through training, system support, process design, and rollout of new technology initiatives throughout the company. Penny has been with Banner since 2004, attended Indiana University and has over 25 years of progressive operations experience with several major property management firms in over ten metro markets.
Sales & Customer Experience Educator
Colleen LeRose is the Sales & Customer Experience Educator at Banner Property Management who focuses on New Hire Training and Development. Colleen came to Banner in 1994 as an Assistant Property Manager. She was subsequently promoted to Property Manager and Assistant Area Manager to help oversee a portfolio of Banner’s market and affordable communities. She assisted in the initial design of Banner’s LIHTC compliance procedures. Colleen attended Purdue University-Calumet and holds several real estate and property management designations including Certified Occupancy Specialist (Section 8), National Compliance Professional Executive (Section 42), Certified Assisted Housing Manager (Section 8) and ATD Training Certification. She also had her Real-Estate Brokers’ License and is the current President of the Northern Indiana Apartment Council (NIAC) a chapter of the Indiana Apartment Association.
Tina Pater is the Compliance Director for Banner Property Management and assists with select Full Circle Communities within their portfolio. She is responsible for the oversight of approximately 1,300 units with various programs including Section 8, Tax Credits and HOME. Ms. Pater has earned multiple NHCM (National Center for Housing Management) certifications including, Certified Occupancy Specialist, Advanced Certified Occupancy Specialist, Tax Credit Specialist, and Blended Occupancy Specialist. Along with NHCM certifications, Ms. Pater has completed NCP (National Compliance Professional) Tax Credit Training and is a current NCP member. Ms. Pater started working with affordable housing in 2003 and joined Banner Property Management in 2005 as an Assistant Manager at a 210 unit Tax Credit/Project Based Section 8 property in Carol Stream, IL. She graduated with a bachelor's degree in liberal arts from Columbia College Chicago in 2002.
Property Management Support Specialist
Greg Schwantes serves Banner as a Property Management Support Specialist and is tasked with assisting the operations team as needed, providing performance analytics, and contributing general administrative support to the onsite teams. Greg was previously employed with Banner as a Property Manager until the summer of 2015. He later rejoined the Banner Team in the spring of 2016 in his current position. Greg possesses industry experience dating back to 2005 and experience managing properties ranging from 230 to 400 units.
Project Manager & Director of Capital Projects
Bill Nudd is a Project Manager and Director of Capital Projects and has been with Banner since 2002. Bill's portfolio includes properties in Illinois/Indiana/Michigan/Wisconsin and North Carolina. In addition to capital projects Bill spearheads preparation to be compliant with HUD inspections for affordable housing apartment communities he manages. From 1982 - 2002 Bill worked for Admiral Builders as a facilities director and oversaw the maintenance at their apartment rentals and multiple retail locations.
Project Manager & Director of Capital Projects
Ken Eisenbeis is a Project Manager and Director of Capital Projects for Banner Property Management, LLC. Ken has over 36 years of Property Management experience and has a passion for all things mechanical and has a huge DIY philosophy. Ken has been with Banner since 2008. Ken's portfolio includes properties in Missouri/Kansas/Dallas Texas/Ohio and Charlotte North Carolina. In addition to capital projects Ken provides support to the Regional Managers, Property Managers, and Maintenance Teams inside of his portfolio. Ken also provides Capital Improvement budgetary support to the Banner acquisitions team. Ken spear headed the Banner Maintenance Policy and Procedure Manual.
Rachel Wagabaza is a Regional Manager for Banner and oversees a portfolio of approximately 1200 units which include both market and affordable apartment communities in Wisconsin and Northern Illinois. She is responsible for the development and support of on-site teams to drive growth and profitability, and to ensure quality housing and service to our residents. Rachel joined Banner in 2008. She holds a BA in History from the University of Wisconsin-Madison as well as a Secondary Education Teaching Certification from Concordia University Wisconsin.
Shawna Lipp joined Banner Property Management in August 2014 as a Regional Manager. Shawna came to Banner with over 16 years of experience in the Multi-Family industry. She has worked in both tax credit and market rate properties. Shawna relocated to the St. Louis Area in December 2010 after spending her professional career split between the Kansas City and San Antonio markets. Shawna began her career in property management in 1998 as a leasing consultant; she then was promoted to Assistant manager, then onto Property Manager eventually moving into the Regional Level role. Currently, the portfolio which Shawna overseas is Missouri, Kansas, and Texas. Shawna is a CAM and CAPS Designate and also holds her HCCP certification. Shawna holds a Board of Directors position with both St. Louis Apartment Association and Missouri Apartment Association. She actively works with them on legislative issues and charitable efforts.
Jen Harman is the Regional Manager of a portfolio of communities located in Illinois, Indiana, and Michigan. She oversees property operations of approximately 1,000 market rate and affordable units to drive operational efficiency and promote the resident experience. Jen joined Banner in May 2016 and brought with her fourteen years of progressive multi-family experience and a passion for team development. Jen attended Loyola University Chicago and holds a CAM designation with the National Apartment Association.