Apartments in West Plano | Riachi at One21 Contact
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Finding a new place to live is so much easier when you make a home at Riachi at One21. Our leasing consultants are standing by to help you find the information you need. If you have a question about our apartments in West Plano, you can always send us an email online or you can give us a call at our leasing office during business hours. We are also available to provide pricing and details about Ridgeview Park Townhomes in our Riachi at One21 Leasing Office. Learn more about life at Riachi at One21 and contact us today!
We’d be happy to help you schedule a tour of the community, reserve one of our apartment or town homes homes online, or give you more information about the application process. Great customer service is always one of our top priorities. With our flexible leasing terms and numerous floor plan options, we’re confident that you can find what you’re looking for at Riachi at One21. Simplify your housing search and apply for one of our apartments in West Plano today!
COVID-19 Update
YES, we are still available for you!!! Even though our offices are temporarily closed to the public right now, we are providing virtual tours and assisting our Residents through phone and email. We understand that housing is essential and we are committed to working on ways to still be able to serve and connect with you through these uncertain times.
COVID-19 Frequently Asked Questions:
Is Anyone in the Office?
- Yes, even though our offices are temporarily closed, our team is available by phone and email
- Due to volume, we are strongly encouraging all Residents to use the Resident Portal to make rental payments and to enter service requests. You can find the link to our portal on our community website.
How Can I VIew an Apartment Without Visiting the Property in Person?
- Check out the Galleries section on our website for virtual tours and photos.
- View our Floor Plans on our website
- Contact our Leasing Office and we would love to conduct a virtual tour with you!
How Do I Pay My Rent?
- We’re directing everyone to pay through their Resident Portal accounts on our website if at all possible. If you do not have a Resident Portal account and have any questions about setting one up, please contact the office by phone or email and we would love to help!
- Use the Rent Drop Box found outside the Management Office, if available at your Community
How Do I Contact the Office Electronically?
- Call us at the number on our website.
- If you’re a resident, you can e-mail us from your Resident Portal account.
- Complete the Contact Us form on our website.
What If I Have a Maintenance Request?
- At this time, we are only addressing emergency or essential maintenance requests. You can enter a service request on our Resident Portal or you can call or email the office with the request.
- Please call the office number and dial the appropriate number in the prompts for any After Hours Emergencies, should they arise.
- Essential repairs include:
- Sewage backup
- No electricity
- Water intrusion
- Any unsecured entry
- Gas leaks or smell of gas
- No heat - if the outside temperature is under 45 degrees
- No air conditioning - if the outside temperature is above 80 degrees
- No hot water or no water
- Smoke detectors malfunctions
- Kitchen sink and/or toilet stopped up - if only one in the apartment
- Elevator failure
- Common area lighting failure (stairwell and breezeway)
- Malfunction of an essential appliance
I Have a Scheduled Move-In/Move-Out, Can That Still Happen?
- Yes! Please contact us to schedule an appointment or discuss potential renewal options.
Are Amenities Open?
- At this time, all non-essential amenities are closed (Fitness Center, Pool, Business Center, etc .) All laundry facilities, where applicable, will remain open at this time.
Is the Office Accepting packages?
- At this time, we are directing deliveries to individual apartments. Where applicable, package lockers are accessible
How Can I Stay Connected?
- Make sure that the office has your correct email address so that you are receiving email correspondence as it is sent out to the Community.
Follow us on Facebook and Instagram so that you do not miss out on Community networking and organized virtual Resident Events!
