Shop Scores Lead to Success - Banner's recent secret shops scored high!
July 20, 2017
To ensure that our prospects and residents receive the very best customer experience, Banner actively shops employees on their leasing presentations and apartment tours. Recent shops show very high scores for multiple communities:
The Lincoln Apartments - Raleigh, North Carolina: The Lincoln received a 100% total score and 100% benchmark score for their March 2017 shop! The shopper said that the leasing associate had a great attitude and smile...was upbeat and high energy…was very positive and welcoming…was very detailed in showing off the community… closing efforts were very sincere…my overall visit was great…based on the leasing associates attitude and presentation, I would have leased at The Lincoln! Wonderful Job!
Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a 97.5% total score and 100% benchmark score on their June 2017 shop. The shopper said the leasing professional had a cheerful attitude and was very upbeat…was very knowledgeable about the community… a very good listener… able to translate my needs into an action plan…knew the community well and was warm and welcoming…based on the leasing professional’s presentation, I would have leased at Summermill at Falls River Apartments!
Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow received a total score of 96.5% and a benchmark score of 100% on their June 2017 shop. The shopper said the leasing consultant had a bubbly personality…had an impressed knowledge of the community…had a good attitude…her personality made me feel very comfortable…was very professional…it was a good visit…the presentation really catered to my needs…I would have leased at Whisper Hollow based on the leasing consultant’s presentation!
The Wellington at Willow Bend – Plano, Texas: The Wellington at Willow Bend received a total score of 94.3% and a benchmark score of 100% on their January 2017 shop. The shopper said that the leasing associate was friendly and very polite…seemed genuinely interested in helping me…really tailored the presentation to fit my needs…lead the tour with friendliness and confidence…was very helpful and sincere…based on the leasing associate’s presentation, I would have leased at The Wellington at Willow Bend!
Villagebrook Apartments – Carol Stream, Illinois: Villagebrook Apartments received a total score of 93.5% and a benchmark score of 90% in their June 2017 shop! The shopper said the leasing associate was very nice and friendly…has a warm and welcoming attitude…was very proud and confident about the community…has a genuine interest in helping me…was professional and knowledgeable…based on the leasing associate’s presentation, I would have leased at Villagebrook!
Park 44 Apartments – St. Louis, Missouri: Park 44 Apartments received a total score of 91.5% and a benchmark score of 100% in their June 2017 shop. The shopper said the leasing consultant was very polite and welcoming…conveyed warmth and had a positive aura…was very knowledgeable about the community…very professional and organized…I would have leased at Park 44 bases on the leasing consultant’s presentation!