Banner teams continued to give superior customer service with amazing shop scores to finish out 2019 with a bang! At Banner, people are our priority and these shops prove it. This is what our shoppers said about our leasing associates:
Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow received an amazing 100% total score and 100% benchmark score on their September 2019 shop! The shopper said the leasing associate was very friendly and seemed excited to show me around…was knowledgeable and polite…showed the property well…made the community feel like home…was welcoming and gave me a lot of great information…the leasing associate did an awesome job and I would have leased at Whisper Hollow based on the presentation!
Emerald Pointe Apartments – Vernon Hills, Illinois: Emerald Pointe Apartments received a 97% total score and 100% benchmark score on their July 2019 shop! The shopper said the leasing consultant was very cheery and welcoming…made me feel like a valued customer throughout my visit…was pleasant and easy to talk to…was knowledgeable and did a great job educating me on the community…based on the presentation of the leasing consultant, I would have leased at Emerald Pointe!
Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a total score of 95.5% and a 100% benchmark score on their May 2019 shop! The shopper said the leasing consultant was friendly, personable and welcoming…was thorough and well-prepared…seemed sincere is really wanting to help me…made it all about my wants and needs…was very positive and made the apartments and community sound very appealing…I would have leased at Tradition at Stonewater based on the leasing consultant’s presentation!
Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a total score of 91.5% and a benchmark score of 100% on the May 2019 shop! The shopper said the leasing consultant was nice and kind…gave an in-depth presentation of the apartment and community…made me feel very comfortable…was professional and encouraging to help me want to lease…based on the leasing consultant’s presentation, I would have leased an apartment at Summermill at Falls River!
The Metropolitan Apartments – Raleigh, North Carolina: The Metropolitan received a total score of 90% and a benchmark score of 100% on their November 2019 shop! The shopper said the leasing consultant was very nice and friendly…had a great attitude…was professional and took the time to determine my needs…built a great rapport…made me feel comfortable…showed me how living at the community would suit me and my needs…I would have leased at the Metropolitan based on the leasing consultant’s presentation!
Parkside at South Tryon – Charlotte, North Carolina: Parkside at South Tryon received a total score of 94.5% and a benchmark score of 90% on their June 2019 shop! The shopper said the leasing consultant had a positive energy and was attentive…was able to show me what the apartment and the community had to offer…was very good at demonstrating and closing…overall attitude and impression was a great one…based on the leasing consultant’s presentation, I would have leased at Parkside at South Tryon!
Summermill at Falls River- Raleigh, North Carolina: Summermill at Falls River received a total score of 91% and a benchmark score of 100% on their November 2019 shop! The shopper said the leasing associate was understanding and accommodating…was friendly and very happy to help me…was professional and knowledgeable…took time to determine my needs…built a good rapport and was eager to help…I would have leased an apartment at Summermill at Falls River based on the leasing associate’s presentation!
