Sometimes we don't say the right things. We can admit it, we are people working alongside people. That being said, Banner challenges our employees to respond to all online reviews quickly and respectfully.
At the Wellington at Willow Bend, a Plano community, our property Manager JaiDa Burkett makes it a point on a regular basis to address all concerns brought up in a review while celebrating the success of her team. She received a shout-out from Satisfacts for her thoughtful response. Way to go, JaiDa!
At Banner, we take reviews seriously. No matter what experience you have had, we want to hear about it. We can only improve if we know what we do well and where we can do better. If you haven't reviewed your Banner Community, do so today!