Banner Gives - Glen Hills donates to those in need

Banner is committed to people. As our mission statement says, people are our priority. We love when our site team members take time to give back. Glen Hills in Glendale, WI works with Hunger Task Force Food Drive to give food to those in need. This year they raised over 260 lbs of food!! Way to go team, we are so proud.

Shopping for Excellence - Property Management Shop Scores are In!

One of Banner's Core Values is Dedication. We are dedicated to the development of our team members. We participate in a shop program to ensure that we provide the best customer service to all residents and prospects. Here are our recent results:

Emerald Pointe Apartments – Vernon Hills, Illinois: Emerald Pointe Apartments received a perfect 100% total and benchmark scores on their November 2017 shop. The shopper said the leasing associate was pleasant and eager to help…was very thorough and informative…seemed interested in having me live there…was very friendly and genuinely cared about their residents…I would have leased at Emerald Pointe based on the leasing associate’s presentation and it would be a nice place to live! Wonderful job!

Park 44 Apartments – St. Louis, Missouri: Park 44 Apartments also received a perfect 100% total and benchmark scores on their November 2017 shop. The shopper said the leasing associate was awesome…had a bubbly personality and was more than eager to help…was informative on everything...had a great attitude and was a joy to work with…I loved the property and didn’t want to leave…Yes, I would have leased, as the leasing associate was amazing! Fabulous job!

The Wellington at Willow Bend – Plano, Texas: The Wellington at Willow Bend received a 100% benchmark score and 97.5% total score in their November 2017 shop. The shopper said the leasing consultant was very courteous and polite…was very personable and professional…took the time to find out exactly what I wanted…the enthusiasm got me excited about living at the property…demonstrated all of the benefits…she did a great job of closing…yes, I would have leased based on the leasing consultant’s presentation!

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills Apartments received a 100% benchmark score and 97% total score in their October 2017 shop. The shopper said the leasing consultant was very friendly and courteous…was thorough and professional…had great customer focus, very impressive…seemed genuine and interested in help find the right apartment…was conversational and polite…asked questions to get to know my needs…gave a thorough demonstration….I would have leased at Glen Hills based on the leasing consultants presentation!

Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a 100% benchmark score and 95% total score in their September 2017 shop. The shopper said the leasing associate was very professional and pleasant…was knowledgeable and very helpful…was warm, outgoing and inviting…made me want to be a part of the community…conveyed confidence in what the community could offer me…based on the leasing associate’s presentation, I would have leased at Summermill at Fall River!

Stonewood Village Apartments – Madison, Wisconsin: Stonewood Village Apartments received a benchmark score of 100% and a total score of 94.5% on their October 2017 shop. The shopper said the leasing associate was very bubbly and upbeat…was bursting with energy and eager to assist…was kind and helpful from beginning to end…felt fully informed…answered my questions confidently and quickly…gave a personalized and helpful presentation…I would have leased based on the leasing associate’s presentation!

Enclave at Winghaven – O’Fallon, Missouri: Enclave at Winghaven received a benchmark score of 100% and a total score of 92.5% on their November 2017 shop. The shopper said the leasing consultant was professional, personable, and outgoing…spoke confidently and quickly…presented the apartment fully with enthusiasm…. made me believe that I would love living there…was so welcoming and informative…based on the entire presentation by the leasing consultant, I would have leased at Enclave at Winghaven!

Riachi at One21 – Plano, Texas: Riachi at One21 received a 100% benchmark score and 90.5% total score in their September 2017 shop! The shopper said the leasing consultant was amazing…full of energy and life…was engaging throughout the entire tour… had a very personable attitude...had genuine focus on me the entire time…loved her bubbly attitude… had great eye contact …her spirit attracted others…was very detailed and knowledgeable…made me envision living there…had a approachable personality that gave me a sense of assurance…I would have leased at Riachi at One21 based on the leasing consultant’s presentation!

Ansley Falls Apartment Homes – Charlotte, North Carolina: Ansley Falls received a 90% benchmark score and 97.5% total score on their July 2017 shop. The shopper said the leasing associate created a positive first impression…smiled and provided eye contact the entire time…was detailed and helpful…gave very valuable information…was engaging and was very persuasive…very knowledgeable and relatable…made me feel like top priority…yes, I would have leased at Ansley Falls based on the leasing associate’s presentation!

Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a benchmark score of 90% and a total score of 94.5% in their July 2017 shop. The shopper said the leasing consultant was very friendly and professional…was warm and inviting in her approach…demonstrated a strong willingness to help…emphasized the wonderful amenities…was helpful and knowledgeable…made sure all of my needs were met…was personable…made me feel comfortable and relaxed…based on the leasing consultant’s personality, I would have leased at Tradition at Stonewater!

Parkside at South Tryon – Charlotte, North Carolina: Parkside at South Tryon received a benchmark score of 90% and a total score of 94.5% on their November 2017 shop. The shopper said the leasing consultant had a nice attitude…was very welcoming and inviting…payed attention to every detail…had a conversational approach and easily created rapport…very professional and fulfilled all of my needs…she was great…I would have leased at Parkside at South Tryon based on the leasing consultant’s presentation!

Residences at Fountain Square Senior Apartments– Waukegan, Illinois: Residences at Fountain Square received a benchmark score of 90% and a total score of 93% in their September 2017 shop. The shopper said the leasing associate was positive and enthusiastic throughout the visit…had great pride in the community and it showed…was polite and helpful with the residents…was welcoming and eager to help my grandmother…attitude conveyed concern and well-being for the residents…based on the leasing associate’s presentation, I would have leased at Residences at Fountain Square!

Q3 RAVE Winners Announced!

We are pleased to announce the winners of the Q3 RAVE Awards, and to honor all the nominees by sharing the good things they were up to last quarter! Thank you to those who took time out of their busy schedules to give their Banner teammates some much deserved praise and recognition. We had a lot of entries for Q3 which made it tough, but the voting committee selected the following entries as our Q3 winners (

Regina Hughes – Office Team Member Q3 Rave Award Recipient

John Lewis – Maintenance Team Member Q3 RAVE Award Recipient

Colleen LeRose – Corporate Team Member Q3 RAVE Award Recipient

With all the great entries this quarter, we wished that there could be more than one award given per category! Please continue to read about all of the wonderful RAVE worthy submissions that we received from and about your peers and co-workers:

Office Team Members:

Donna Holzberger; Property Manager, Glen Hills - Glendale, Wisconsin

Zack Bagot; Assistant Manager, Parkside at South Tryon - Charlotte, North Carolina

Maintenance Team Members:

Bret Fowler; Maintenance Supervisor, Westview Apartments - St. Joseph, Michigan

Shanelle Whiting; Maintenance Supervisor, Goodlette Arms (Full Circle) - Naples, Florida

Jeff Pocuis; Maintenance Technician, Autumn Ridge - Carol Stream, Illinois

Dallas Miller; Maintenance Technician, Autumn Ridge - Carol Stream, Illinois

Larry West; Maintenance Technician, Stonewood Village - Madison, Wisconsin

Antjuan Collins; Maintenance Supervisor, Ansley Falls Apartment Homes - Charlotte, North Carolina

Corporate Team Members:

Ken Eisenbeis; Project Manager – Missouri/Texas/North Carolina

Tami Hess; Payrolls Specialist – Northbrook, Illinois Irena Goblin/Jennifer Boyd; Property Accountants – Northbrook, Illinois

Penny Ennulat; Systems Educator & Support Specialist – Everywhere

Fred Langtry; General Counsel – Northbrook, Illinois

Banner's Growth Continues

BPM of North Carolina LLC, an affiliate of, and wholly owned by Banner Property Management LLC, added a new community to its portfolio in Charlotte, NC. On August 21, 2017, Banner took ownership of Parkside at South Tryon. Previously Century Parkside, this 300 unit property is minutes from Charlotte Douglas Airport and a sister community, Ansley Falls Apartment Homes.

Parkside at South Tryon offers style, comfort, and convenience at a reasonable value for residents of this southwest Charlotte region. With a variety of 1, 2 and 3 bedroom styles ranging in size from 704 SF to 1273 SF, the apartments come standard with a full appliances package include a dishwasher, walk-in closets, Washer/dryer hookups or installed machines, and, of course, Central heating and cooling for that NC weather. Residents enjoy lounging around by the pool, playing a quick game of tennis with their neighbors, and sipping a cup of coffee while chatting with the friendly staff in the clubhouse.

Not only did Banner grow in size, it added 7 new team members to the Banner Family. With the frequent changing of hands, the current residents were hesitant to a new management company but have taken to the new employees and the Banner way. Banner has exciting plans to renovate apartments and add to the amenity package of this community. Look for future updates on the renovation progress and interior transformation.

Banner Continues to R.A.V.E. - Q2 Results are in!!!

We know that Summer is a particularly busy time for most of our team members so we want to send a special THANK YOU to everyone who took the time to nominate a RAVE worthy co-worker or peer, as well as to all of those who received a RAVE submission! There were three specific team members that stood out for going above and beyond this quarter. Read the comments below to see what fellow Banner Employees (and Residents!!!) had to say about the RAVE Winners and their outstanding achievements this past quarter!

Emma Wells - Office Team Member Q2 RAVE Award Recipient

Assistant Property Manager, Tradition at Stonewater- North Carolina

"Emma was promoted to an Assistant [Manager] position in January of 2017. She immediately dove into her new responsibilities with tenacity and sharp attention to detail, taking every moment as a chance to learn and grow. Last quarter she averaged .03% in delinquency, her lowest .01% in June with only $26.26 [outstanding]. She exhibited strengths of those that have worked in the industry for years and has been such an amazing support system to [the Property Manager] and the two new leasing consultants. . . . Emma has found a way to expertly handle her new responsibilities while continuing to be a guide and resource to two leasing consultants brand new to our industry. She comes to our office every day ready to tackle a new challenge and has such a strong drive to master every aspect of her job."

Andrew Kilpatrick- Maintenance Team Member Q2 RAVE Award Recipient

Maintenance Technician, The Enclave at Winghaven- Missouri

Andrew received [the below] Satisfacts [review] from a resident: "Andrew was fantastic! He arrived to a flood. The kitchen, entry way, dining area and master bath were soaked. The toilets wouldn't flush. I was at work. My disabled mother and minor teenager were the only ones there. As soon as Andrew arrived he took control of the situation. Got a plumber and [the contractors were] there [in] record time especially since it was the middle of the night. He took care of moving furniture. He calmed my Mother's nerves and reassured her that everything would be fine. This allowed me to stay at work. He made sure everything was done before he left. He even went a step above by leveling my dryer and taking the trash out for me! He saved the night!!! Very polite, professional, knowledgeable and a genuinely good person!!"

Shawna Lipp - Corporate Team Member Q2 RAVE Award Recipient

Regional Manager - MO, TX

"I have seen a tremendous change in the way the STL Region operates and performs [since Shawna joined the Banner Family]. I know that she is doing more than just what is expected of her because I have never seen the STL Region run this well in the past. Shawna has found a way to not only hold all of her properties accountable for every little phase of operations and procedures but she has also had a great effect on [her whole team] as well. ...[T]he way Shawna runs her area has become Infectious [and] she has made me better at my job as well just by being involved in all aspects of our systems and operations. There is so much that has changed for the better in the STL Region since Shawna put on those Ruby Red Banner Slippers. [Some of her accomplishments include]: • Introduced the Site Audit Pro to every one for Inspections of all kinds. • Introduced the use of Shared Google Sheets that help everyone keep track of Projects and Up Grades. • Worked with the property managers to clean up areas such as Patio’s & Balconies and Common Stairwells. • Inspected and followed up on Interior & Exterior Property Repairs on all of her properties diligently. • Holds all her properties to their budgets. • She has raised the standard of the Property Conditions for all of her properties Interiors & Exteriors. • She has involved the Maintenance Teams in a lot of things that they previously had no participation in like, Cap-X Budget preparations, asking them for Ideas of ways to improve their properties, gathering staffs to help with the needy on several occasions. • Shawna has helped out with the North Carolina Region when we were down a Regional Manager in this area. • Shawna has also helped us with resistant contractors simply by calling a meeting to steam line time lines. [Shawna] always goes above and beyond the call of duty to do an extraordinary job taking care of her properties and people. She has a great hold on the goals and accountability for her region. [She] has dramatically changed the climate of her area.
Although there were fewer submissions for Q2, There are still some amazing things that you have been up to this past quarter and we want to recognize you all for it! Please read on to see other RAVE worthy submissions we received about your fellow co-workers and peers!

Ivis Montero; Property Accounting Manager - BPM Corporate Northbrook, IL

"[Ivis has a strong] desire to set a positive leadership example.Over the past two quarters, Ivis has been open to not only having her team assemble with our training group to: 1.) create a more regular and on-going dialogue about training and support so that small issues that cause hiccups in the timely financial reporting process can be knocked out, but also 2.) encouraging learning opportunities in communication, etc. She has spearheaded team meetings with Penny and Lindsey to open up positive lines of communication between several departments (training, accounting, operations). Terrific attitude about improving relations between different teams in the company."

Arnulfo (Alex) Martinez; Maintenance Supervisor at Autumn Ridge - Illinois

"[Alex] has installed new lighting in hallways, painted fire hydrants, planted flowers as well as come in early to water the bushes when weather was extremely hot. He can be frugal because he prefers to fix everything and has a wonderful personality. He is a breath of fresh air and I am lucky to have him as my Maintenance Supervisor. Mr. Martinez is an excellent leader, extremely knowledgeable and reliable. He has been an asset to the property and the company."

Kellie Wingold; Property Manager at Tradition at Stonewater - North Carolina

"[Kellie has excelled at] creating an amazing work team and environment! Over the past several months, our office transformed into a whole new team and a whole new office. We have had member’s leave, member’s join, and member’s move around to different positions within the office. And not to mention, our office was under construction during all of the shuffling! Throughout all the juggling and changes, Kellie has remained a source of consistency within the office. Not only is she selecting new team members, and filling holes where needed, she is focused on training our team and creating a work environment for all of us to thrive. Kellie provides the tools needed to succeed for our team, and is always open to help along the way or answer any questions we have. She has truly been the stability in our office as we undergo all kinds of changing!"

Shop Scores Lead to Success - Banner's recent secret shops scored high!

To ensure that our prospects and residents receive the very best customer experience, Banner actively shops employees on their leasing presentations and apartment tours. Recent shops show very high scores for multiple communities:

The Lincoln Apartments - Raleigh, North Carolina: The Lincoln received a 100% total score and 100% benchmark score for their March 2017 shop! The shopper said that the leasing associate had a great attitude and smile...was upbeat and high energy…was very positive and welcoming…was very detailed in showing off the community… closing efforts were very sincere…my overall visit was great…based on the leasing associates attitude and presentation, I would have leased at The Lincoln! Wonderful Job!

Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a 97.5% total score and 100% benchmark score on their June 2017 shop. The shopper said the leasing professional had a cheerful attitude and was very upbeat…was very knowledgeable about the community… a very good listener… able to translate my needs into an action plan…knew the community well and was warm and welcoming…based on the leasing professional’s presentation, I would have leased at Summermill at Falls River Apartments!

Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow received a total score of 96.5% and a benchmark score of 100% on their June 2017 shop. The shopper said the leasing consultant had a bubbly personality…had an impressed knowledge of the community…had a good attitude…her personality made me feel very comfortable…was very professional…it was a good visit…the presentation really catered to my needs…I would have leased at Whisper Hollow based on the leasing consultant’s presentation!

The Wellington at Willow Bend – Plano, Texas: The Wellington at Willow Bend received a total score of 94.3% and a benchmark score of 100% on their January 2017 shop. The shopper said that the leasing associate was friendly and very polite…seemed genuinely interested in helping me…really tailored the presentation to fit my needs…lead the tour with friendliness and confidence…was very helpful and sincere…based on the leasing associate’s presentation, I would have leased at The Wellington at Willow Bend!

Villagebrook Apartments – Carol Stream, Illinois: Villagebrook Apartments received a total score of 93.5% and a benchmark score of 90% in their June 2017 shop! The shopper said the leasing associate was very nice and friendly…has a warm and welcoming attitude…was very proud and confident about the community…has a genuine interest in helping me…was professional and knowledgeable…based on the leasing associate’s presentation, I would have leased at Villagebrook!

Park 44 Apartments – St. Louis, Missouri: Park 44 Apartments received a total score of 91.5% and a benchmark score of 100% in their June 2017 shop. The shopper said the leasing consultant was very polite and welcoming…conveyed warmth and had a positive aura…was very knowledgeable about the community…very professional and organized…I would have leased at Park 44 bases on the leasing consultant’s presentation!

Taking the Top Spot Again - ApartmentRatings Winners!

Banner is proud of the online reputation that our properties have built with the assistance of Satisfacts and Binary Fountain. We don't shy away from asking for reviews, celebrating the praise, and learning from the criticism.

We are happy to announce that 15 of our communities won a 2016 ApartmentRatings Top Rated Award! The award recognizes approximately 5% of communities listed on ApartmentRatings and acknowledges those with outstanding resident satisfaction.

The guidelines are as follows: Community received a recommend score of 70% or higher Community has at least 10 reviews in total Community received 5 reviews from the award year

Congratulations to:

  • Ansley Falls (Charlotte, NC)
  • The Enclave at Winghaven (O'Fallon, MO)
  • Glen Hills (Glendale, WI)
  • Greenway at Carol Stream (Carol Stream, IL)
  • The Lincoln (Raleigh, NC)
  • The Meadows (Lenexa, KS)
  • Park 44 (St Louis, MO)
  • Riachi at One21 (Plano, TX)
  • River's Edge (Madison, WI)
  • Stonewood Village (Madison, WI)
  • Summermill at Falls River (Raleigh, NC)
  • Tradition at Stonewater (Cary, NC)
  • Wellington at Willow Bend (Plano, TX)
  • Westview Apartments (St Joseph, MI)
  • Whisper Hollow (Maryland Heights, MO)

Way to go all and keep up the great work!!!!

We received over 23 total RAVE submissions this quarter! Wow!

Thank you to everyone who took the time to nominate a RAVE worthy co-worker or peer, as well as to all of those who received a RAVE submission. We are truly so lucky to have each of you on our Banner Team! I wish we could have many winners in each of the categories, but there were 4 winners that stood out this quarter. Read the comments below to see what fellow Banner Employees had to say about the RAVE Winners and their outstanding achievements this past quarter!

Tenisha Ameen - Office Team Member Q1 RAVE Award Recipient

••Property Manager, Autumn Ridge- Illinois

•"The Lisle Office received a phone call from Police Officer Petragallo in Carol Stream on 3/10. Officer Petragallo wanted to speak with the supervisor of Tenisha and sing her praises. The Officer said that Tenisha was driven to take care of problems at her property for the well being of her residents. He also said that her attention to detail was refreshing and beneficial to himself and the rest of the force. He has been a Police Officer in Carol Stream for 25 years and had yet to work with someone with her caliber of care." •"Tenisha joined the Banner team in June 2016 as Property Manager of a community that has historically been very difficult to collect from the residents. It is a Section 8 and Tax Credit blended property with many long-term residents who have been used to paying late, not paying the total balance, splitting partial payments, or not paying at all. Additionally, there is a language barrier as many of the residents are from Iran and do not speak English. After Tenisha found her groove as a new manager, she became a Lean, Mean Collecting Machine! Tenisha first sent letters to the residents to establish the correct payment policy, then began a ruthless crusade to get the property collections back up to where it should be. She sent 5 and 10 Day notices in a timely manner, filed evictions promptly when needed, refused partial payments by returning checks if not paid in full, meticulously documented resident conversations, made numerous phone calls and small balance letters, and did whatever it took to reduce the delinquency to where it sits today at .6% on the 15th of the month. This may sound like an easy number to achieve to some, but it has been an uphill battle to get there from her property average of 3.5% - 4% and Tenisha [should be] recognized for her hard work."

Michael Cooper- Maintenance Team Member Q1 RAVE Award Recipient

•• Maintenance Supervisor, Riach@One21 - Texas

•"[Michael] took it upon him self to locate, install and test an alternative refrigerant to replace the R-22 refrigerant that is currently inside of the refrigerant circuits of his Unit HVAC Systems. When Michael finished his testing of this new refrigerant replacement [the cost savings were] $444.00 per 30 LB jug of refrigerant. ... [S]ince Michael's property is in TX we knew this refrigerant replacement would work in all climates in Banner's portfolio. [Michael put together a] procedure for replacing current R-22 refrigerant containing A/C Units refrigerants with the new replacement refrigerant MO-99. Michael put together the detailed procedure ... and Cheryl Brock approved this to be done through out all of our Banner Properties. Micheal Cooper should be rewarded for his forward thinking attitude and his take ownership approach to the bottom line. Michael has always been a great asset ... because he is all ways willing to help weather it is to solve issues at his own property or other neighboring properties or even to travel out of state to help with [Due Diligence] for acquisitions. Michael will save his property and all of Banner's properties a lot of money with this idea." •"Michael is a supervisor that likes to find ways to save money with the changing times. When he heard that R22 was being phased out and sites would need to convert to MO99 he went out of his way to document how to go about converting the systems in the most cost-effective way. He even went a step farther and compared a current R22 System to the new MO99 version and found that the MO99 was cooling just as well if not better than the old R22 system. He loves to share his ideas and is always willing to help where ever he is needed." •"Michael Cooper ... took it upon himself to investigate alternative options to replace the diminishing supply of R22. He researched and reported on a viable option that will reduce cost [and] save on time spent replacing units. His findings were then sent out company wide. His time and effort was not only to save his property money, but Banner as a whole. Michael has always taken on challenges like this to find the best possible solution while maintaining the level of service our residents deserve."

Lindsey Colby & Greg Schwantes - Corporate Team Member Q1 RAVE Award Recipients

•• Employee Development & Policy Specialist & Property Support Specialist- Lisle, Illinois

•"Lindsey and Greg ... were both instrumental in not only getting approval to change our bonus structure, but also in the development, construction, presentation, and implementation of what became our new quarterly bonus program. Many of us have talked about wanting to see a change in the bonus structure for years, but it would not have come to fruition without them. They both contributed valuable insight and recommendations for the items to measure and how to measure them, and spent countless hours over several months working through every step from start to finish. Lindsey used her operational expertise and Greg used both his operational knowledge and his spreadsheet wizardry to create a challenging yet exciting opportunity for our property management teams to have direct control over their bonus potential. [W]e should all be extremely grateful for the passion and dedication that they put into this huge undertaking!"

There are some amazing things that you have been up to this past quarter and we want to recognize you all for it! Please read on to see other RAVE worthy submissions we received about your fellow co-workers and peers!

"Dale is always such a pleasure to work with- and he's always coming up with great ideas! We offer a locally sourced coffee bar for our residents that's available for use from 5 AM to 8 PM. It came to our attention that the residents were plugging in the coffee bar after hours. Our coffee costs were going through the roof! It was Dale's great idea to punch a hole through the wall and put the coffee machine on a timer! With the timer being in our office, residents are not able to access the coffee machine after 8 PM and we're saving a great deal this month on coffee I'm sure!"
Dale Beal; Maintenance Technician at The Lincoln - North Carolina

"Christina has been working [with the Banner Property Management Team] on correcting [Certificate of Insurance] and Short Form Contracts at the properties. She is taking on reviewing our COI requirements and seeing if we need the same limits for all types of vendors. She is also looking into if we could use a different type of contract for our samller vendors. This project is bigger and more complicated then we first thought and she has been very helpful and always eager to help. I feel Christina needs [to be] recognized for all of her behind the scenes work she is doing."
Christina Chieffo; Corporate Counsel - Illinois

•Jamee started at Garden Estates in late November after the property had been short staffed for months and various items started to pile up. Whereas some people may have become overwhelmed, Jamee seemed to dive right in with trying to get everything in order. Instead of waiting for instructions, Jamee asks questions. While I was at the property yesterday to help out with files, Jamee pointed out a drawer which contained Annual Certification paperwork. She asked that I train her on how to process this paperwork so she can get all the files in order. Even though this wasn’t part of her job, she saw something that needed to be completed, and made it her job." "Jamee joined Garden Estates during a tumultuous time of employee turnover and some days it seemed the property would just fall off the edge of the earth. At the time, there was no baseline of how the property "should" run as everything was being reinvented to follow proper operational guidelines. Without a strong history to follow, Jamee really took this new role and ran with it to truly make it her own. From day one she treated each and every resident like gold and is a ray of sunshine in her pleasant phone manner and willingness to help. Residents often comment about how courteous she is and how great it is to have such nice people like her working in the office. She is eager to learn and absorb everything about the property and affordable housing guidelines. She is polite, professional, and to the point. She follows up with her team when needed, completes her work in a timely manner, and has become a wonderful front line office team member for the residents. Jamee is being recognized for jumping on board so quickly and putting her own smiling happy face stamp on the property in the first quarter of 2017."
Jamee Miller; Assistant Manager at Garden Estates - Indiana

"Steve has been a wonderful support for providing guidance on employee coaching and disciplinary issues in the first quarter (and always). Unfortunately we have been faced with a lot of turnover recently and I am sure he is overwhelmed with our seemingly constant employee issues, but he is always willing to help. Steve deserves a RAVE award for the first quarter because we keep throwing these terrible situations at him and he has taken it like a champ. More importantly, the performance webinar he delivered in March is a great example of how he puts a lot of effort to encourage team development and offer the best strategies for coaching and discipline. I feel that Steve is a great resource for the teams and encourages good coaching and development skills."
Steve Matre; Director of Education and Human Resources - Northbrook, Illinois

"Bill was the sole communicator and representative for our Company following the fire at the Metropolitan in Raleigh, North Carolina. Calls from reporters, emergency responders, near by businesses, and local displaced residents flooded the phones for weeks requesting the need to speak to a representative from our Company. This was an emotionally devastating and heavy burden to carry for one individual and he should be recognized for his efforts."
Bill Henry; President of Banner Development - Northbrook, Illinois

"David is always willing to go the extra mile. David assumed the position of Maintenance Supervisor because of his hard work and dedication to The Wellington. David managed to keep work orders completed and make readies within the turn time all while being the only maintenance team member here and learning his new position. Residents continue to rate David highly on all his Satisfacts scores. David never complains about anything and is always willing to take on new projects. David has displayed outstanding work ethic and continues to grow and embrace the Banner spirit."
David Teater; Maintenance Supervisor at The Wellington - Texas

"Banner Property Management has historically focused on the management of multi-family apartment housing. With added investment intentions in storage and other deals, Scott knew that Banner needed to refresh the branding for what the Company reflected today. Although this was a coordinated effort, Scott worked on finding and presenting the new Banner Real Estate Group name to the Board of Directors to make sure all of Banner's investment efforts were clearly branded and well represented. Scott worked on and sat in on all presentations for the overall logo refresh including the thought behind our revamped Banner logo, while maintaining the history and relevance to the Banner flags that have represented our Company so well throughout the years. Scott pushed himself outside of his comfort zone to work with the Marketing Director and work to create a new branding that represented the Banner of today."
Scott Levine; Vice President of Investor Relations - Northbrook, Illinois

"Bill is an outstanding Maintenance Supervisor who takes pride in the work he does daily. He also works terrific under pressure and can make a difficult situation into a positive learning experience for the rest of his maintenance team and the client effected by the problem. In February of this year we had a first floor home water pipe break under the concrete floor in the kitchen of an occupied home. The work needed to be done in a short period of time was extensive and needed outstanding supervision to make sure everything was done correctly and in an efficient manor. This issue effected 6 apartment homes that had to be with out running water in their kitchens for several days. Bill and his team worked together to make sure all residents were inconvenienced as little as possible. The resident in the first floor home had to be moved to a hotel and the apartment had extensive repairs. The repairs included locating the leak, tearing the kitchen floor out of the home, digging up the concrete, making plumbing repairs and reinstalling concrete in the apartment. Bill supervised the plumbing crew daily to make sure the work was completed correctly and in a timely matter. Bill and his team worked over time on the weekend to accommodate getting the resident back into their home faster then expected without any major issues. The residents were delighted to hear that instead of staying in the hotel for an additional 2 days, they were able to get back in their home on Saturday after maintenance completed the kitchen floor, counter top, kitchen sink and hook up was completed. All residents effected by the plumbing issue were very happy with the communication Bill provided on the progress and the repairs that were completed. Bill's customer service is outstanding and I am lucky to have him as part of The Greenway Team."
Bill Pedersen; Maintenance Supervisor at The Greenway - Illinois

"Jen's office is like the deli counter - take a number. She is extremely educated (Bach, JD, MST, MBA) - and is an invaluable resource. Her viewpoint is warm, but pragmatic. Inasmuch, she is a wonderful sounding board. Having her available as a second set of eyes has been terrific. She gets pulled into so many different areas of our company's businesses, but the real gift we give each other is our interaction - and she is always receptive and makes herself available."
Jen Nichols; Associate General Counsel - Northbrook, Illinois

"During our due diligence last week, Jill coordinated all the files for the 4 auditors and all the keys for inspections. This is no easy task, since there were numerous inspections going on at one time, along with make readies and work orders and routine pest control to be completed. There were 3 groups of walkers who requested keys to be pulled for an entire building (approximately 20 keys), along with environmental, engineering, lenders, and Freddie Mac. She was able to keep both the inspectors and the walkers busy with no down time for them waiting on a file or a key. The due diligence was completed before scheduled, thus allowing our office to get back to normal."
Jill Patterson; Assistant Manager at The Meadows - Kansas

"During the first quarter, Michael continued to show his stellar work ethic while finding time to tackle multiple projects. Michael was able to take on the roll-out and training of RentDynamics which has been meet with great excitement. Additionally, Michael played a pivotal role in the re-branding of Banner and the roll-out of the new Banner website. This was a project that included many changes during the process and his consideration of every detail was invaluable. The new logo was introduced during an event that was coordinated by Michael and featured a presentation that he himself conducted. Michael even spent the time to update the Banner corporate collateral with a new printer that even offered lower prices."
Michael DeFrang; Director of Marketing & Revenue Management - Lisle, Illinois

"On Sunday, February 26th Brian received an Emergency on-call message about power in half of the residents apartments not working. Upon his quick response he had determined that there was an electrical issue in the entire 690 building that was disabling power to half of the apartments. Some apartments without power to their refrigerator and some without heat. Brian came up with a brilliant idea to restore power to each residents apartment manually after getting the okay from the electrician eliminating the need to have the electrician come out on an emergency call (With their emergency rate pricing). Brian communicated with each resident in person and on the phone and explained what was going on making our residents informed and happy with his immediate repair to the issue. Originally we were notified by ComEd that the issue was our responsibility to repair. Brian was persistent and communicated with ComEd which resulted in ComEd overturning their original claim and had taken over responsibility for the repair. Currently the final repair to be made by ComEd is still pending. If not for Brian's quick thinking and experience our residents would STILL be without power (10 days)."
Brian Ericksen; Maintenance Supervisor at Emerald Pointe - Illinois

"Penny assisted me with cleaning up my ledgers and DHA payments. Penny is always helpful and knowledgeable. She is a wealth of information and I enjoy when she comes to my site because we get so much accomplished."
Penny Ennulat; Systems Educator & Support Specialist - Indiana

"These two pulled together and rocked it to keep Whisper Hollow a float during a time of great need. Last fall we lost our grounds keeper and our make ready tech. We went almost 6 months short handed. We did have help on occasion from BG Staffing (temp service) but a lot of the time it was just the two of them. The past quarter the two miracle workers were able to provide excellent customer service while keeping an upbeat and positive disposition. On top of routine maintenance and make readies they helped remodel the club house restrooms, moved furniture and put new desks together. Both of them at one point were ill and still came into work placing the needs of our residents and community first."
Stirling Porter & Sterling Wicks; Maintenance Supervisor & Assistant Supervisor at Whisper Hollow - Missouri

"Imagine getting the call at 9 pm that the project you have been working on for the past 18 months is up in flames. Not your ordinary fire (as if you could call any fire ordinary) but the worst fire in the City since the 1920's and it started at your building... The Metropolitan was in the final stages as it was suppose to open in August. I believe Jim deserves The Rave Award not only due to his efforts to bring us a solid product on time but also his professionalism and wonderful disposition dealing with all the fall out."
Jim Merkey; VP of Construction for Banner Development

"During a sale and due diligence of a property, the property has to be in tip top shape. Even though this is part of their everyday job, extra care has to be shown in work orders, daily trash pick ups, make readies, etc. Also, the staff needs to address any issues that arise from the due diligence quickly due to the time sensitiveness of the contract signing. [T]hey have worked under pressure of ensuring the property is up to snuff, getting make readies done with in the 7 day window per policy and everything else that is involved in the daily running of the property."
Meadows Maintenance Team; The Meadows - Kansas

It's Official - 2016 Resident Satisfaction Winners!

Banner continues to lead the pack for customer service and resident satisfaction. Satisfacts recently released their 2016 survey winners and Banner had 16 communities that made the list!

Banner participates in Satisfact's Insite program. At different points of the customer life cycle, we send strategic surveys to our residents and prospects making sure we are meeting their needs. These surveys are scored from 0-5. To be an award winner, each property needed a combined score of 4.0 or higher and a minimum of 50 completed surveys. Way to go teams! Here is the list of winners:

Ansley Falls

Emerald Pointe

Enclave at Winghaven

Glen Hills

Park 44

Riachi at One21

River's Edge/Fordem Towers

Stonewood Village

Summermill At Falls River

The Greenway at Carol Stream

The Lincoln Apartments

The Meadows

The Wellington at Willow Bend

Tradition at Stonewater

Westview Apartments

Whisper Hollow Aparments

Congratulations to the winners! Your residents appreciate the hard work you do for them everyday. Our core values as a company promote Respect in our relationships and our communities and you are proof of that.

left Older


Contact Us